The Norwegian Consumer Council, a government agency that promotes and protects the rights of consumers, has published a report (PDF) on how Facebook, Google and Windows 10 use dark patterns to manipulate users: In this report, we analyze a sample … Continue reading
Kristine Mattis on Nerd Culture, Adultolescence, and the Abdication of Social Priorities: What also comes with nerd culture and all of these other media-driven obsessions and fascinations is rampant consumerism. There is a prioritization of vacuous content over crucial societal … Continue reading
Steve Krug on conventions in Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability: One problem with conventions, though: Designers are often reluctant to take advantage of them. Faced with the prospect of following a convention, there’s … Continue reading
Mike Monteiro on How Designers Destroyed the World: Never trust a designer who’s never been punched in the mouth.
MIT Sloan Management Review on The High Price of Customer Satisfaction: Customer satisfaction has become the most widely used metric in companies’ efforts to measure and manage customer loyalty. The assumption is simple and intuitive: Highly satisfied customers are good … Continue reading
Milton Glaser: Design is the process of going from an existing condition to a preferred one. Observe that there’s no relationship to art.
CEO of Kickstarter, Yancey Strickler, on selling out: At some point in the past ten years, selling out lost its stigma. I come from the Kurt Cobain/“corporate rock still sucks” school where selling out was the worst thing you could … Continue reading
One of the reasons why I like Apple products over others: There’s no logo. This is one of the things Apple does that everyone should copy but few do.
Cheerful Software Manifesto says software cries out for love: The voices of interaction design pretend to be scientists. They take eye tracking studies, and scrolling studies—and never mention how well-done the content in question might be, or whether it was … Continue reading
Travis Gertz says we’re Design Machines: This pressure created by phoney metrics, fear of risk, and worthless content has squeezed expression and emotion right out of the design process. The products we work on fall under the deep scrutiny of … Continue reading
NYU Stern professor Scott Galloway says Apple is trying to turn into a luxury brand with its watch. And like other luxury brands – it’s about sex: Tesla is not an environmental car… The core axiom of evolution is men … Continue reading
Former senior designer at Apple, Mark Kawano on the myth of having the best designers: It’s actually the engineering culture, and the way the organization is structured to appreciate and support design. Everybody there is thinking about UX and design, … Continue reading