Co-founder and design director of Mule Design, Mike Monterio: You may be hiring us, and that may be your name on the check, but we do not work for you. We’re coming in to solve a problem, because we believe … Continue reading
Steve Jobs: Most people make the mistake of thinking design is what it looks like. People think it’s this veneer — that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design … Continue reading
Coding Horror on apps vs. web: If there’s one thing I love about tablet and phone design it’s that their small screens and touch interfaces force people to think simpler. This is a good thing. But if you don’t eventually … Continue reading
Anil Dash says you can still say whatever you want: You see, there is no “Twitter mob”, there’s only people. And people shape culture, and culture evolves. But in the past, the powerful could keep themselves isolated from the way … Continue reading
One of Mike Monteiro’s Code of Ethics for designers: You are responsible for what you put into the world. It has your name on it. And while it is certainly impossible to predict how any of your work may be … Continue reading
Alan Cooper, software designer and programmer, on
The Norwegian Consumer Council, a government agency that promotes and protects the rights of consumers, has published a report (PDF) on how Facebook, Google and Windows 10 use dark patterns to manipulate users: In this report, we analyze a sample … Continue reading
Kristine Mattis on Nerd Culture, Adultolescence, and the Abdication of Social Priorities: What also comes with nerd culture and all of these other media-driven obsessions and fascinations is rampant consumerism. There is a prioritization of vacuous content over crucial societal … Continue reading
Steve Krug on conventions in Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability: One problem with conventions, though: Designers are often reluctant to take advantage of them. Faced with the prospect of following a convention, there’s … Continue reading
Mike Monteiro on How Designers Destroyed the World: Never trust a designer who’s never been punched in the mouth.
MIT Sloan Management Review on The High Price of Customer Satisfaction: Customer satisfaction has become the most widely used metric in companies’ efforts to measure and manage customer loyalty. The assumption is simple and intuitive: Highly satisfied customers are good … Continue reading
Milton Glaser: Design is the process of going from an existing condition to a preferred one. Observe that there’s no relationship to art.