Deceived by Design

The Norwegian Consumer Council, a government agency that promotes and protects the rights of consumers, has published a report (PDF) on how Facebook, Google and Windows 10 use dark patterns to manipulate users: In this report, we analyze a sample … Continue reading

Nerd Culture

Kristine Mattis on Nerd Culture, Adultolescence, and the Abdication of Social Priorities: What also comes with nerd culture and all of these other media-driven obsessions and fascinations is rampant consumerism. There is a prioritization of vacuous content over crucial societal … Continue reading

Best Use of Conventions

Steve Krug on conventions in Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability: One problem with conventions, though: Designers are often reluctant to take advantage of them. Faced with the prospect of following a convention, there’s … Continue reading

Customer Satisfaction

MIT Sloan Management Review on The High Price of Customer Satisfaction: Customer satisfaction has become the most widely used metric in companies’ efforts to measure and manage customer loyalty. The assumption is simple and intuitive: Highly satisfied customers are good … Continue reading

Design vs. Art

Milton Glaser: Design is the process of going from an existing condition to a preferred one. Observe that there’s no relationship to art.

Corporate Rock Still Sucks

CEO of Kickstarter, Yancey Strickler, on selling out: At some point in the past ten years, selling out lost its stigma. I come from the Kurt Cobain/“corporate rock still sucks” school where selling out was the worst thing you could … Continue reading

No Logo

One of the reasons why I like Apple products over others: There’s no logo. This is one of the things Apple does that everyone should copy but few do.

Don’t listen to Jakob Nielsen

Cheerful Software Manifesto says software cries out for love: The voices of interaction design pretend to be scientists. They take eye tracking studies, and scrolling studies—and never mention how well-done the content in question might be, or whether it was … Continue reading