Design is how it works

Steve Jobs: Most people make the mistake of thinking design is what it looks like. People think it’s this veneer — that the designers are handed this box and told, ‘Make it look good!’ That’s not what we think design … Continue reading

App-pocalypse Now

Coding Horror on apps vs. web: If there’s one thing I love about tablet and phone design it’s that their small screens and touch interfaces force people to think simpler. This is a good thing. But if you don’t eventually … Continue reading

Deceived by Design

The Norwegian Consumer Council, a government agency that promotes and protects the rights of consumers, has published a report (PDF) on how Facebook, Google and Windows 10 use dark patterns to manipulate users: In this report, we analyze a sample … Continue reading

Nerd Culture

Kristine Mattis on Nerd Culture, Adultolescence, and the Abdication of Social Priorities: What also comes with nerd culture and all of these other media-driven obsessions and fascinations is rampant consumerism. There is a prioritization of vacuous content over crucial societal … Continue reading

Best Use of Conventions

Steve Krug on conventions in Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability: One problem with conventions, though: Designers are often reluctant to take advantage of them. Faced with the prospect of following a convention, there’s … Continue reading

Customer Satisfaction

MIT Sloan Management Review on The High Price of Customer Satisfaction: Customer satisfaction has become the most widely used metric in companies’ efforts to measure and manage customer loyalty. The assumption is simple and intuitive: Highly satisfied customers are good … Continue reading

Design vs. Art

Milton Glaser: Design is the process of going from an existing condition to a preferred one. Observe that there’s no relationship to art.