User Exploitation

Founder of Creative Good, Mark Hurst, says User Experience is now “User Exploitation.” And without user experience design, we now have unusable government websites for vaccination sign-ups.

The unholy rebirth of UX has had a staggering cost. It’s well beyond the stupid hassle of [Amazon] Prime cancellations, and even beyond the Big Tech criminality I’ve written about. In the end, turning UX into an actively harmful discipline has drained talent and expertise away from projects that could, and should, have had more help…

We’re headed into a dangerous time, when our society is run on digital platforms, and UX isn’t leading the way to ensure that those tools are usable. While the best-trained (and highest-paid) UX professionals are put to work optimizing the exploitation and deception of online users…